Refund policy


At SN DATES, we are committed to providing high-quality products and excellent customer service. We want you to be completely satisfied with your purchase. However, if for any reason you are not satisfied with your order, we offer a flexible return and refund policy. Please read the following terms carefully:

1. Return Policy

  • Eligibility for Returns: We accept returns on products within 7 days from the date of delivery.

    • Returns are only accepted if the product is in its original, unopened, and unused condition.
    • If the product is damaged, tampered with, or used, it will not be eligible for a return.

  • Exceptions:

    • Certain items, such as bulk or customized products, may not be eligible for return. Please check the product description or contact us before purchasing for more information.

  • Return Process:

    • To initiate a return, please contact our customer service team at customercare@sndates.com with your order number and reason for the return.
    • Once your return request is approved, you will be provided with instructions on how to send the product back.
    • The return shipping cost is customer's responsibility or specify if SN DATES will cover it in certain cases.

2. Refund Policy

  • Refund Process: Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

  • Refund Eligibility:

    • Refunds will be granted if the returned item meets the following conditions:
      • The product is unopened, unused, and in its original condition.
      • The product was not damaged or defective upon arrival (please refer to our Damaged or Defective Item policy below).

  • Non-Refundable Items: Some items are non-refundable, including but not limited to:

    • Products that are opened or consumed.
    • Products purchased during sales or promotions (unless otherwise specified).

3. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of receiving your order with clear photos and a description of the issue. We will provide a solution, either a refund or replacement, depending on the case.

  • Shipping Damage: If your product was damaged during transit, please make sure to report it to us immediately, along with images of the damaged packaging and item. We will assist you in resolving the issue promptly.

4. How to Contact Us

If you have any questions about our Return and Refund Policy, or if you would like to initiate a return or refund, please contact us at:

  • Email: customercare@sndates.com
  • Phone: 021-34540126-(7)
  • WhatsApp: +92 303 2573777
  • Address:  Park Avenue, Main Shahra-e-Faisal, Shahrah-e-Faisal Block 6 PECHS, Karachi, 75400, Pakistan

We value your business and strive to provide the best shopping experience. Thank you for choosing SN DATES!

Important Notes:

  • This Return and Refund Policy applies only to products purchased directly from SN DATES in the Pakistan marketplace.
  • SN DATES reserves the right to update or change this policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately.